The 2021 Student Technology Conference will take place  June 22 – 24.

The conference will start at 1:00pm EDT/10:00am PDT daily.

The conference schedule is still subject to change. We plan to have short breaks between each of the sessions.

Tuesday, June 22

  • Welcome
  • Keynote: Derek Bierman, the Chief Information Officer at Doane University
  • Framework for Evaluation of New Technologies
    • 30 minute presentation
    • Joseph Karam (Princeton University)
    • Many technology evaluations are steered by vendors and fail to provide an institution with a complete understanding for investing in a technology. This presentation will demonstrate a framework to evaluate technologies which will improve defining requirements and researching technologies to provide recommendations and improve team professional development. An outline of the framework will be provided to further collaborate with others in the future.
  • Two-Factor What? Implementing and Supporting Two-Factor Authentication (2FA/MFA)
    • 60 minute panel
    • Bud Hiller (Bucknell University), Dali Hiltebeitel (UNC Wilmington), Jim Rizzo (Providence College), Claudia Sparks (Elon University)
    • Four colleges decided to implement two-factor authentication (2FA/MFA) for their community using different tools for their implementation. It was easy for some. For others? Not so much. This panel discussion will cover their individual implementations (what’s covered by 2FA, who is subject to it, roll-out, etc.), the pain-points experienced along the way, and, finally, how they support it now. DUO and Microsoft Azure MFA will be discussed in their implementations with the Google and Microsoft 365 cloud environments.

Wednesday, June 23

  • A Connection To Remote Troubleshooting
    • 30 minute presentation
    • Benjamin Sihota (University of California, Santa Cruz)
    • Providing support services from hundreds of miles away is no easy task! Come see how UC Santa Cruz’s ResNet office supported a brand new wireless network without ever setting foot on campus.
  • Just Enough, and No More: One IT Department’s Journey to Delegate Access to Student Employees
    • 30 minute presentation
    • Brandon Warga (Kenyon College)
    • When your service desk is staffed entirely by students, how do you provide them with information they need to verify ID and assist users with MFA without giving them too much access for their role? Kenyon College IT staff collaborated to develop a website that allows student employees to verify biographical information of students and employees for password resets. Over time, the site has grown to include verification info for alumni and retirees and tools to resolve Duo and Google 2SV lockouts. Learn about the genesis of this tool, how it has evolved over time, and how Kenyon modified its security and training in response.
  • Tech Support in a Pandemic – Before, During, and After
    • 60 minute panel
    • Dawn L Francis-Chewning (Emory University), Kathy Hausmann (Saint Mary’s College), Gary Olson (University of British Columbia), Julie Prouty (Elon University)
    • Our panel will discuss the different approaches we took for providing support to their campuses during the COVID-19 pandemic, how those approaches changed during the academic year, and how we are preparing to provide support for the upcoming academic year.
  • Town Hall
    • 15 minutes
    • ResNet. Inc. Board of Directors

Thursday, June 24

  • A Successful 90% Student Run Service Desk
    • 30 minute presentation
    • Richard Musal (Manhattan College)
    • Manhattan College shares their recipe for a successful student run service desk. Take the first step toward force multiplication via empowering your student workforce.
  • The Search for the Holy Grail: Finding an ITSM solution
    • 60 minute panel
    • Tina Gill (Bridgewater State University), Laura McCormick (Colgate University), Brianne Twaddle (Gustavus Adolphus College), Todd Williams (Southeast Missouri State University)
    • Choosing a tracking system isn’t easy. Our panelists have had to evaluate, select, and/or implement new tools for various reasons, and their shared experiences can help make this type of transition a little less overwhelming.
  • ResNet Snack Break
    • 60 minute open discussion
    • Join a casual conversation with other ResNet STC attendees for further discussion on any of the topics covered during the conference or bring up your own topic you wish to discuss with your peers.