PDS

Professional Development Seminars (PDS) are held the day before the main conference. These sessions offer a chance for attendees to learn from experts in a given field, and spend more time going in-depth. We’re still working to find great PDS presenters and topics.

Morning Sessions

 

Empowerment and Team Development (Soaring Eagle Enterprises, Inc – $65.00)

Build, energize and inspire emerging leaders.  Identify opportunities for delegation to improve personal leadership effectiveness.  Learn to overcome the common objections and pitfalls of effective delegation.  Transform routine delegation into empowered delegation for organizational and personal impact.  Reinvest time saved from empowered delegation to other important leadership behaviors.  Provide opportunities for growth through mentoring and career development of team members.  Improve organizational effectiveness and influence through development activities.

Afternoon Sessions

 

Managing and Leading Services (Soaring Eagle Enterprises, Inc – $65.00)

Create an environment that drives repeat business and leaves customers fulfilled and happy.  Understand the importance of consistent leadership behaviors and reinforcing activities on service delivery by team members.  Produce meaningful methods of measuring, reporting, and utilizing service level data from your customers.  Use service standards to measure and evaluate team members.  Recruit, reward, and retain service driven team members.  Provide support and training to insure service level consistency.  Understand the relationship between internal and external service delivery and the importance of exemplary behavior from leaders.